FAQs

Frequently Asked Questions

Your questions, our answers — we are here to help you!

🛍️ Ordering & Products

Q: How do I place an order?

Simply browse our collection, select your desired product, choose your size, and click "Add to Cart". Proceed to checkout, fill in your details, and complete the payment. You will receive a confirmation email shortly after.

Q: Can I customize my order (color, fabric, embroidery)?

Yes! We offer customization options on select items. Please contact us via WhatsApp or email before placing your order to discuss customization details, pricing, and timelines.

Q: Are your products stitched or unstitched?

We offer both stitched and unstitched options. Product listings clearly mention whether the item is stitched or unstitched. For stitched items, please refer to our size guide to ensure the best fit.

Q: What materials are used in your clothing?

We use premium quality fabrics including lawn, cotton, linen, khaddar, and silk blends. Each product page mentions the specific fabric used. We prioritize comfort and durability in all our products.

📏 Sizing & Fit

Q: How do I find my correct size?

Please refer to our detailed Size Guide which includes measurements for chest, waist, hips, and length for all our products including Shalwar Kameez and Waistcoats.

Q: What if the size I need is not available?

If your required size is out of stock, you can contact us and we will notify you when it becomes available, or we can arrange a custom-stitched piece for you.

Q: Do your clothes shrink after washing?

Our products are pre-washed to minimize shrinkage. However, we recommend washing in cold water and avoiding high-heat drying to maintain the shape and color of the garment.

🚚 Shipping & Delivery

Q: Do you ship internationally?

Yes! We ship worldwide including USA, UK, Canada, Australia, and other countries. International shipping times vary between 7–21 business days depending on your location.

Q: How long does delivery take within Pakistan?

Domestic orders within Pakistan are typically delivered within 3–5 business days. Express delivery options may be available at checkout.

Q: How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on the courier's website to track your shipment in real time.

Q: Is shipping free?

We offer free shipping on orders above a certain amount. Please check our current promotions and shipping policy at checkout for the latest offers.

🔄 Returns & Exchanges

Q: What is your return policy?

We accept returns within 7 days of delivery, provided the item is unused, unwashed, and in its original packaging with tags intact. Customized or stitched-to-order items are non-returnable.

Q: How do I exchange an item for a different size?

To exchange an item, contact us within 7 days of receiving your order. We will guide you through the exchange process. Please note that exchange shipping costs may apply.

Q: What if I receive a damaged or wrong item?

We sincerely apologize for any inconvenience. Please contact us immediately with photos of the item and your order number. We will arrange a replacement or full refund as quickly as possible.

💳 Payments

Q: What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard), PayPal, and other payment methods available at checkout. All transactions are secure and encrypted.

Q: Is it safe to use my credit card on your website?

Absolutely. Our website uses SSL encryption and is powered by Shopify, one of the most trusted e-commerce platforms in the world. Your payment information is always safe with us.